When booking accommodation through this website, you are entering into a binding contract with the accommodation owner.
References to 'us' and 'we' in these Terms and Conditions relate to the owners of the holiday accommodation, and references to 'you' or 'your' relate to the person making the booking and all members of the holiday party. When we email confirmation of a reservation to you, the owner is also entering into a contract with you which is subject to these Terms and Conditions.
Your Booking - Reservations are confirmed upon receipt of the deposit (25% of the booking cost). You must be over 18 years of age at the time of making your booking. Your booking is made as a consumer and you accept that we will not be liable for any business losses you may incur. We can refuse any booking and we will promptly return any monies you have paid and be under no other liability. As soon as you receive a booking confirmation, you must check it carefully. If there are any errors you must tell us immediately.
The booking made through this website is for accommodation only. Flights, transfers, car hire, ferry bookings and any other arrangements necessary must be made by you at your own cost.
Payment - Non-payment of your balance monies, when they become due, will constitute cancellation of the holiday and forfeiture of the deposit payment. Full payment must be made a minimum of 12 weeks before the start date of your holiday. We are under no obligation to remind you that payment is due. We will attempt to contact you by email only and accept no liability in the event that the email address listed for you does not deliver a message. We automatically cancel bookings with overdue payments, and this happens on the payment deadline date. Once cancelled we may remove any discount value from your booking and require you to pay the full list price to reinstate your holiday.
Cancellation by YOU - If you cancel your holiday at any point after the first 24 hours from booking, the deposit paid is not refundable or transferable in any circumstance. If you wish to alter your booking (location or dates) within the period from booking up to the point at which final payment is made, this is possible as long as you do not cancel your booking.
Holidays can only be cancelled in accordance with the terms of our cancellation policy by contacting us (the owners) directly on firstname.lastname@example.org. Click here to read our full cancellation policy.
Changes - If it is possible to accommodate changes you want to make to your booking, we will. We will charge an administration fee of £30. Some changes are not permitted after you have fully paid.
Extend - You can extend your holiday by adding additional weeks to the beginning or end of your break if they are available and match our changeover days. We will recalculate your holiday and charge you at the current retail price (no decrease in payment is permitted).
Number of Guests - You can add guests up to the maximum the accommodation sleeps at no additional charge. You can also decrease the number of guests but this doesn’t change the price of the booking.
Amending dates or accommodation - Availability permitting, you can change your dates and/or accommodation choice from the point of booking until making the final payment 12 weeks before your holiday.
Behaviour - We are entitled to ask you to leave the holiday property or refuse you entry, without refund of monies paid or any other liability to you, if in our reasonable opinion your behaviour is unacceptable or we believe is likely to be unacceptable.
Website Accuracy - We have done everything we can to ensure the accuracy of the information contained on this website. This information will be reviewed and updated where necessary on a regular basis.
We cannot accept responsibility for changes to or closures of local amenities/facilities and attractions etc. All distances are approximate. If you are booking more than 12 weeks in advance of your holiday, you should check the accommodation listing again before you pay your final balance to ensure that we have not added, removed or changed anything which would be unacceptable to you since your initial booking.
Cancellation or changes by us - Once we have issued you with a Holiday Confirmation we will do our very best not to make any changes to your booking or to cancel it (except due to non-payment by you). Sometimes though changes do occur before and after bookings have been confirmed, and very occasionally confirmed bookings have to be cancelled. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so.
Number of Persons using the Holiday Accommodation - Your holiday group must not exceed the maximum number of persons the property will sleep. If it does then we will refuse to allow you to take possession of the property or make you leave the accommodation before the end of the holiday. If this happens, we will treat your holiday as having been cancelled by you and you will not be entitled to a refund or any compensation.
Arrival and Departure - Arrival and departure times are published on our website during the booking process and are included in your email confirmation.
You do not normally have to meet us when you arrive as keys are generally kept in keysafes at the properties. In these cases, late check-ins are acceptable so long as you do not disturb other guests or local residents. We will normally ask your approximate arrival time and ensure the property is fully prepared for this time.
We cannot accommodate early check-ins or late check-outs, even if the properties appear to be empty the week after your stay according to the availability calendar. You must have vacated the property by the stated departure time, otherwise the owner reserves the right to charge a penalty up to the value of the following week’s booking.
If you do not contact us and have not arrived at the property by noon on the day following the holiday start date, we will treat your holiday as having been cancelled by you and you will not be entitled to any refund.
Your Responsibilities - You must look after the property. This means you must keep all furniture, fittings and effects (inside or outside the property) in the same state of repair and condition as at the start of the holiday. You must leave the property in the same state of general order in which you found it. If you break these conditions the owner can charge you an additional cleaning fee and/or make a claim against you for repair or loss as a result of damage caused. The owners reserve the right to hold a security deposit.
You are expected to show due consideration for other people, including but not limited to local residents and our staff. If you abuse the property or display rude, dangerous or offensive behaviour towards the owner/cleaner/property maintenance team or another third party, the owner/cleaner/property maintenance team can refuse to allow you possession of the property or ask you to leave the accommodation before the end of the holiday. If this happens, we will treat your holiday as having been cancelled by you and you will not be entitled to any refund.
In the same way, if the owner/cleaner/property maintenance team reasonably believes you are likely to act as above they can proceed as detailed above.
Please note that the property has a maximum occupancy, and that you cannot extend this by inviting friends to camp, bring tents, sleep on sofas, or bring campervans. Owners reserve the right to ask all guests to depart if maximum occupancy numbers are exceeded.
If you have special requests or needs you are responsible for telling us at the time of booking, although we cannot guarantee that any special requests will be met, and failure on our part to meet any special request will not constitute a breach of contract. It is your responsibility to satisfy yourself that the property you are booking is completely suitable for your needs.
Once you have received the Holiday Confirmation you must check it thoroughly. Please note that if a particular requirement is not specified on the Holiday Confirmation or Listing details, it is not provided. Unfortunately, we are unable to accept any bookings that are specified to be conditional on the fulfilment of a particular request. Such bookings will be treated as 'standard' bookings subject to the above provisions on special requests.
If you have a medical problem or disability that may affect your holiday, please contact us before making your booking and we can discuss your requirements. If we feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline your booking or cancel in instances where a booking has already been made.
Any queries about your booking, after you have received your Holiday Confirmation should be made by emailing us including full details of your booking.
Access - You must allow the owner/cleaner/property maintenance team, or anyone else representing us access to the property at any reasonable time during your holiday.
Dissatisfaction - Your holiday enjoyment is important to us. We think it is fair that your reasonable holiday expectations should be met. If they are not, it is equally fair that you provide a chance for them to be put right before you come home. It is impossible to investigate problems of a transient nature (property preparation/cleanliness or heating for example) unless you raise them during your holiday. Tell us about your problem and give us a chance to help. If you wait until you get home before telling us of your difficulties, then unfortunately, we cannot accept any liability. We do not deal with complaints after departure.
Prices - All prices are in UK pounds. All percentage price modifications for extras and discounts are made in respect of the base price of the holiday. We guarantee that the price we quote for your holiday and subsequently ask you to pay will not change once we have agreed to accept your booking as long as you do not make alterations to price-sensitive elements or use a different payment method from that selected at the time of booking. We will not enter into negotiation about our price list, specifically the fact that our retail prices may be changed up or down while you are deciding on your holiday or after you have made your booking.
Deposit – The deposit is calculated at 25% of the direct holiday costs.
Personal Details - We require some of your personal details when making a booking in order that we can communicate with you in regards to your holiday. We take reasonable steps to ensure the security and privacy of your personal data. We require a correct address in order to safeguard your payment card against fraud. We require a correct and valid email address as ALL payment reminders and our arrival instructions are sent by email. We will not generally call or write to you unless there is a specific problem which requires us to do so. When you give us your email address we may add it to our mailing list. You are under no obligation to remain on this list and we will provide instructions on how to remove yourself in every email we send.
Insurance - We strongly recommend that you have adequate travel insurance. We cannot be held liable for loss howsoever caused. We do not provide in-house insurance and will not refund you for cancellations made by you for whatever reason. We recommend that you insure yourself against cancellation, curtailment and loss of valuables while away from your own home.
We regularly get requests to refund holidays because of family illness, hospital appointments, pet illness, vehicle problems, poor weather - do arrange your own insurance to cover you for these and more as we will be unable to provide refunds.